Through a review and upgrade of internal processes, Lendlease Building required the development of a bespoke, in-house stakeholder engagement planning tool to assist project teams in assessing the requirements for stakeholder engagement and communications planning for their projects: from pre-bid to on-the-ground implementation.
This tool needed to enable best practice engagement and communication, in line with Lendlease’s governing philosophy on creating sustainable communities and cities.
Engaged as a communications and engagement design specialist, I worked with a small team to develop the project. The work encompassed extensive analysis and review, internal stakeholder interviews and workshops, systems testing, user experience analysis, and a trial roll-out.
Along with the successful implementation of the online tool, the team developed and delivered a scaleable workshop model to work hand-in-hand with the digital version.